Hunguest Hotel Sun Resort - Herceg Novi

We loved walking the sea promenade every evening. The hotel was good - and it was easy to park. We have no complaints about the hotel. It met all of our needs - but is not a "wow" hotel.

My partner and I were divided on breakfast. The score was 1 ok and 1 dire.

Location, breakfast and tranquillity.

Staff members could be more customers oriented and friendly; lack of indoor facilities; pricy considering the facilities available.

Nice location. Friendly and helpful staff. Ok breakfast.

Problems with the air conditioning in one building... But we did get help and were taken seriously. It all worked out.

Nice breakfast, excellent location,

Terrible noise from pool area

Great location, great premises and facilities.

A bit old, not very well maintained.

The service and the management of the hotel was very poor and unprofessional. On the first day of our stay the key cards opening the door weren't working and the problem wasn't fixed until the evening the day after so every time we wanted to enter the room we had to go to the reception and ask the receptionist to open the door for us. We had to wait for ages until someone actually had time to go all the way to our room and open the door. On the last night of our stay someone broke into our room and took many valuable devices such as tablets and phones as well as a lot of money. The management didn't seem to care at all, TOOK NO RESPONSIBILITY and in general didn't to anything to help. There were a few guards on duty as well as cameras and even though the theft happened and stayed unresolved, it's been over a month now. There were cameras all over the place and when we asked to check the footage they said the cameras are fake so they can't do anything. They said we could have used safes however there were so small there was no way a tablet or a computer could fit in there. For a hotel that rates itself 4 stars it's unacceptable that a theft like that happens and is not being taken care of. Definitely don't recommend.

Good location. Good food.

Unprofessional and not helpful staff and management. Bad security.

Great location. Fantastic breakfast buffet.

The was a distinct sewage odor (my suspicion is it was coming from the shower drain) in the bathroom. I kept the bathroom door closed during my stay and that at least alleviated the odor in the room.

The best thing about this hotel is the location. It is centrally located and on the beach in Herceg Novi.

If stairs are an issue, don't stay at this hotel as there are stairs at every level and no elevator except to the car park. The hotel staff did a poor job of keeping items in repair. Internet was missing the entire stay. Plumbing did not work properly as drains were plugged. Front desk couldn't prop ide smaller bills for a Euro 50 bill. They said they had no cash.

Good location.

We have ordered a transfer from airport Podgorica to the hotel and back (we didn't discuss the price preliminary with the personnel). Leaving hotel we have received the bill for a transfer at a rate of 280 euros. Sure the price was overepriced at least twice (the taxi from Podgorica to Herceq Novi costs 60 euros).

I liked it was low season. Peace and quiet! Friendly staff

Some recreation facilities were under repairments for new season.

The position and location (quiet environment although in the middle of town). The breathtaking view from the room.

Malfunction of some room equipment (audio, television). Short time availability for some facilities (sauna only available until 18.00).

excellent environment at the pool area, very good breakfast, cleanness

Swimming Pool, Spa

Reaction is bit too slow for customer requirement.

The swimming pool was big.

AC was not good, too hot in the room even if you set to 15 degrees. For 5 days the water in the swimming pool was very cold due to a malfunction.

Good swimming pool, close location to main strip